Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Techzonegeelong@outlook.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Techzonegeelong@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on opened Pokemon cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fee Policy

At TechZone Geelong, we strive to make your shopping experience as smooth and fair as possible. We’re happy to process refunds for change-of-mind cancellations or returns, but we do need to cover some of the costs involved.

Why a Restocking Fee Applies

Every time we process a refund via card (EFTPOS, Visa, Mastercard, etc.), our payment provider charges us a transaction fee — typically around 1.5%–2.5%. When an order is cancelled or returned, we also incur restocking, handling, and administrative costs.

These fees quickly add up and eat into our already tight margins, especially on technology products where margins are modest.

To keep prices competitive for everyone and ensure we can continue offering great value, we apply a modest 3% restocking fee on change-of-mind cancellations and returns.

When the 3% Restocking Fee Applies

•  Change of mind (you no longer want the item)

•  Ordered the wrong product or size by mistake

•  Decided to purchase elsewhere or found a cheaper price

The fee is calculated on the total order value (including GST but excluding delivery fees).

When No Restocking Fee Applies

•  The item is faulty or not as described

•  The item arrives damaged in transit

•  We made an error with your order (wrong item sent, etc.)

•  You are exercising your rights under the Australian Consumer Law

In these cases, we will happily provide a full refund (including original delivery costs where applicable) with no restocking fee.

How the Refund Process Works

1.  Contact us within 14 days of receiving your order to arrange a return or cancellation.

2.  Return the item in its original, unopened packaging and in resaleable condition (where applicable).

3.  Once we receive and inspect the item, we will process your refund minus the 3% restocking fee (if applicable).

4.  Refunds are usually issued within 5–7 business days.

We genuinely appreciate your understanding. This small fee helps us keep our prices low and our business sustainable while still offering fair refund options.

If you have any questions about our policy, please don’t hesitate to contact our friendly team at TechZone Geelong.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.